Our services
At Zetere, service is an art, whether you require expert advice, maintenance, repairs, adjustments or customisation, our atelier is committed to building a unique and rich relationship of trust between you and Zetere.
The art of special commissions and gift-giving are cherished traditions at Zetere.
For a gift that will be treasured forever, our private commission service is here to help you realise the dream of owning unique, one-of-a-kind pieces and commemorating precious moments. As our client you would participate throughout the process; from meeting with the designers, to reviewing sketches, to enjoying every part of the creative journey of seeing your visions becoming reality.
For more information please contact us at bespoke@zetere.com
We offer complimentary shipping worldwide with DHL and Tracked Shipping available via Post AT for Austrian delivery. All orders are shipped on a DDP (Delivery Duty Paid) basis. All import taxes and duties will be included in the price of creation you purchase.
Delivery Times:
- Orders for creations available in-stock will be shipped within 1- 2 working days.
- Austrian insured delivery usually takes 1-2 working days to arrive.
- Europe & rest of The World insured priority delivery usually takes 2-4 working days to arrive.
Should you require special delivery not listed above, please get in touch with our Client care at customerservice@zetere.com
You can request a return or exchange of your items within 14 days by contacting our Client care.
For more information please visit the section Refund policy
Thank you for choosing a Zetere creation, your jewellery is precious and requires care and attention. We recommend the following considerations, so that it is preserved as long as possible:
- Be sure to handle your jewellery with care.
- Remove your jewellery before going to sleep, playing any sport, washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls.
- Take your regular activities into consideration when wearing your jewellery, including potential for impact, if your jewellery suffers any impact, the stone setting may become compromised and may need to be checked.
- Keep your jewellery away from intense sources of heat and extreme temperature changes.
- Please be advised that contact with other jewellery pieces could cause scratches, prevent damage by storing jewellery individually in their original box or pouch after wearing them.
- Use a very soft brush and tepid soapy water to clean your jewellery regularly and wipe with the jewellery cloth we provide with every purchase.